RETURN POLICY

RETURNS INFORMATION
      Goods must be sent back to our offices within some days from receipt of the original order.
      To return your order to us we request that you pack the item(s) in suitable packaging* mark the package as "Returned Goods", include your original paper work circling your returns reason and return it.
      If returned an item from outside, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. It is NOT responsible for any return custom charges made.
      If you do not have the original paperwork, please include a note with your name, order number and reason for returning. We do not offer free returns unfortunately.
      Please make sure all returned items are well packaged, so as not to be damaged in the post and are sent with a tractable, insured service as we cannot take responsibility for items damaged or lost in the return transit.
      Please note we will refuse any returns that arrive damaged or are missing any swing tickets, original packaging or any component that was sent originally.
      Once we receive your return, we aim to process it within some working days. Depending on your payment method, this can take some working days to be processed into your account, and we can only refund your order on to your original payment method.
      If you have opted for an exchange on the size of an item and provided we have the exchange items in stock, you should receive notification of the exchange being processed within some working days.
      Refund and exchange times may vary during sale and holiday periods.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

We accept return of products. Customers have the right to apply for a return within 14 days after delivery the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address. 
Notes：
Custom-order or personalised items do not have a right to 14 days refund.

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. Processing time: 2-7 days.

Return Address:FLAT/RM 705，7/F，FA YUEN COMMERCIAL BUILDING， NO.75，FA YUEN STREET，MONG KOK，KL，HONGKONG